RESUME

PROFESSIONAL SUMMARY

As an experienced Instructional Designer with over 20 years of expertise in program development, strategic partnering, and relationship building, I am passionate about creating innovative solutions for learners. My design style focuses on creating programs and materials that can be applied in multiple ways and used across different lines of business. I possess excellent organizational and project management skills, extensive knowledge of related aspects of marketing concepts and principles, and an understanding of policies, procedures, and guidelines relevant to strategic project planning.

Conducted business needs analysis to identify gaps and developed strategic solutions that included relevant business leads

responsibilities

Project-managed cross-functional teams of leaders, individual contributors, developers, and SMEs to measure, design, develop, deploy, and track a training program that reduced turnover in the call centers

Managed multiple lines of business
to ensure leadership support, consistent messaging, and successful implementation

Developed skills-based training for web-based, blended, facilitated, virtual, and live that include iterative experiences for short workshops, webinars, extended, integrated training courses, and college-based curricula

Developed training strategies for employee development (i.e. new hire programs, employee development paths, and leadership tracks)

Established success measurements for existing and future training experiences to provide metrics around training and ensured consistency and alignment across programs for sustainable growth

eLearning Authoring Tools

software skills

Articulate Storyline 360, Camtasia
Adobe Captivate, Articulate 360

Adobe Creative Cloud, Camtasia, Audiate, Vyond, SnagIt, PowToons, Audacity

Multimedia Development

Learning Management Systems

Workday, Canvas, Blackboard

WellSaid Labs, Chat GPT, Hemingway Editor, WordTune, Quilbot, Well Said

AI Software Tools

Project/Relationship Management

SmartSheets, Adobe Connect, Zoom, Teams, MindMeister, Trello

Generators: Games/Polls/Survey

Mentimeter, Pollly, Survey Monkey, Qualtrix, WordWall, Google Forms

Documents/Presentations

Prezi, Microsoft Suite, Google Suite, Million Dollar Graphics, BrightSlides, Prezi, Canva

EMPLOYMENT HISTORY

Program Development: Focused program development on Technical Training, Soft Skills Training, and Leadership Training, resulting in a 38% reduction in attrition, a 32% increase in employee satisfaction, and a 63% reduction in time to proficiency in the first 90 days.

AAA Mountain West Group

2018 - present

SENIOR INSTRUCTIONAL DESIGNER

Stakeholder Collaboration: Collaborated with executive team members and stakeholders to identify business needs, calculate the training ROI, and assess overall business impact.

Material Development: Developed training strategies for employee development, including technical skill development, new hire onboarding programs, employee development paths, and leadership skills tracks.

Project Management: Project-managed cross-functional teams of leaders, individual contributors, developers, and SMEs to measure, design, develop, deploy, and track programs.

Ensign College

2017 - 2019

Stakeholder Collaboration:  Collaborated closely with university leaders, faculty members, and subject matter experts (SMEs) to forge strategic partnerships aimed at realigning content with college objectives. Together, we established comprehensive metrics for success, ensuring that the content delivered aligned with the goals of the institution and promoted a culture of continuous improvement.

LEAD INSTRUCTIONAL DESIGNER

Strategic Planning:  Performed thorough business needs analysis to identify critical gaps and challenges within the organization. Developed strategic solutions that involved actively engaging relevant business leads, ensuring alignment with their specific objectives and priorities. This collaborative approach resulted in targeted and impactful interventions to address the identified needs and drive positive outcomes.

Material Development: Designed and developed a versatile and comprehensive skills-based training program encompassing various delivery methods, such as web-based, blended, facilitated, virtual, and live sessions. Created iterative learning experiences that spanned a range of formats, led to a remarkable 19% expansion in course offerings while simultaneously achieving a 21% increase in pass rates.

Program Development: Crafted comprehensive training strategies to drive employee development, encompassing various initiatives such as new hire development programs, structured employee development paths, and targeted leadership skills tracks. These strategic programs aimed to cultivate a skilled and capable workforce, fostering continuous growth and empowering individuals to reach their full potential.

Club Assist, US LLC

Strategic Partnership Development: Collaborated closely with executive leadership, including the President, CEO, COO, and board of directors, to strategically forecast, establish, and align a groundbreaking global training program/department with the organization's overarching business objectives.

MANAGER OF TRAINING AND DEVELOPMENT

2006 - 2008

Technology-Enabled Training: Designed and implemented a highly effective computer-based training program and learning management system, driving a significant 35% reduction in new-hire training duration and an impressive 80% decrease in retraining requirements. Successfully scaled the program to meet the diverse training needs of over 8,000 participants worldwide, ensuring consistent and impactful learning outcomes.

Material Development: Developed highly effective training materials, including instructor manuals, student manuals, and job aids, integrating real-world, hands-on exercises, resulting in a remarkable ROI of over $600,000 and substantial improvements, such as a 60% reduction in workman's comp issues and a 45% increase in customer satisfaction. Led end-to-end production of a comprehensive training video library, achieving an outstanding ROI of over $1.5 million, while overseeing script development, production coordination, film editing, and the creation of support and marketing materials.

Train-the-Trainer Programs: Planned and executed a highly impactful bi-annual train-the-trainer conference, spanning three days, that brought together internal and external trainers. Delivered comprehensive sessions focusing on cutting-edge training techniques and adult learning theory, resulting in enhanced trainer skills and elevated training delivery quality across the organization.

Team Supervision: Effectively led and supervised a team of 30 regional trainers, fostering a culture of excellence in facilitation and delivering outstanding customer service. Diligently monitored team performance to consistently achieve sales targets and exceed customer satisfaction goals.

Training Path Development: Developed comprehensive training paths and requirements for internal managers and general staff, strategically aligning them with the bonus structure and providing clear opportunities for career advancement. Skillfully implemented these training paths, resulting in notable improvements in employee retention and a significant enhancement of overall skill levels within the organization.

PetSmart, Inc / Headquarters

TRAINING AND DEVELOPMENT SPECIALIST

Project Management: Collaborated with SMEs and stakeholders to gather and validate content, ensuring the accuracy and relevance of training materials. Developed engaging training modules, instructor-led sessions, and job aids. Employed interactive elements, multimedia components, and gamification techniques to enhance learner engagement and retention.

2005 - 2006

Strategic Planning:  Redesigned and implemented a comprehensive training program for over 37,500 associates, resulting in cost savings exceeding $500,000 and a remarkable 70% increase in compliance. Similarly, revamped the training program for over 3,000 managers, saving the company more than $250,000 and achieving a notable 45% increase in compliance.

Material Development: Created management-level classes with materials that were utilized in on-site training sessions for over 3,000 managers. Conducted needs analysis to evaluate the effectiveness of existing training programs.

Training Evaluation: Monitored and evaluated training effectiveness through assessments, surveys, and performance metrics, continuously improving the training approach to optimize learning outcomes.

Rockwell Automation, LLC

1999 - 2002

TRAINING AND PERFORMANCE SPECIALIST

Relationship Development: Thoroughly collaborated with subject matter experts and stakeholders to analyze technical training needs and develop comprehensive learning solutions.

Material Development: Designed performance-based technical training materials with a focus on critical job tasks to create impactful learning modules, simulations, and hands-on exercises that seamlessly integrated multimedia elements to maximize effectiveness and engagement.

Training Evaluation: Conducted meticulous assessments, evaluations, and comprehensive needs analysis to measure training outcomes, identify improvement areas, and make data-driven adjustments for enhanced effectiveness.

EDUCATION

2018

Purdue University

West Lafayette, IN

MASTERS OF SCIENCE
Learning Design and Technology — graduated summa cum laude

Purdue's Master of Science in Instructional Design and Technology program provides the knowledge, skills, and practical experience required for success. The program's focus on the design, development, and evaluation of learning experiences, programs, and materials, creates engaging, hands-on learning experiences allowing students to master the technical, pedagogical, and project/program management skills needed to create rich, captivating learning experiences. 

  • Adobe Captivate - Basic

  • Articulate Storyline

  • Audacity

  • Camtasia

  • Dropbox

  • EdPuzzle

  • Evernote

  • Google Drive

Badges Earned

  • PowerPoint

  • PowToon

  • Prezi

  • Screencast-O-Matic

  • SnagIt

  • Weebly

  • Wordpress

  • iMovie

  • Kahoot

  • Mendeley

  • Mindmeister

  • Padlet

  • Piktochart

  • PollEverywhere

  • Popplet

Brigham Young University

1999

Provo, UT

BACHELOR OF ARTS
Major: English Technical Writing; Minor: Linguistics

BYU's Bachelor of Arts in English Language and Literature offers exceptional educational benefits, equipping students with strong communication skills and critical thinking abilities. Through its comprehensive curriculum and practical application opportunities the program prepares graduates for success.