I chose to create scenario-based responsive e-learning for sales agents to refresh their knowledge about insurance policies and procedures on home and car insurance. This approach offers several advantages in terms of engagement, relevance, and personalized learning experiences.

Scenario-based learning immerses sales agents in realistic situations they encounter in their daily work. By presenting them with relatable scenarios, they can actively apply their knowledge and problem-solving skills. This interactive approach stimulates critical thinking and decision-making, allowing agents to practice and reinforce their understanding of insurance policies and procedures.

The branching feature in responsive e-learning enables personalized learning experiences. Based on the learner's responses to the scenarios, the course dynamically adapts and branches to different paths, offering relevant content and feedback based on their choices. This customization ensures that agents receive targeted information that addresses their specific areas of improvement, enhancing the effectiveness of the training.

Furthermore, scenario-based learning promotes active engagement and learner motivation. By placing agents in realistic situations, they become more invested in the learning process. The interactive nature of the scenarios encourages agents to explore different options and consequences, fostering a sense of ownership and empowerment in their learning journey.

Additionally, scenario-based learning provides a safe environment for agents to make mistakes and learn from them. By encountering diverse scenarios and their corresponding outcomes, agents can develop a deeper understanding of insurance policies and procedures, including the potential risks and consequences of different decisions. This experiential learning approach helps build confidence and prepares agents to handle real-world situations more effectively.

In summary, the choice to create scenario-based responsive e-learning for sales agents aims to refresh their knowledge about insurance policies and procedures. By immersing agents in realistic scenarios, branching to different paths based on their responses, and providing personalized feedback, this approach enhances engagement, relevance, and the application of knowledge in the context of their work.

Click this link to take the scenario-based responsive elearning in Articulate Review 360 to experience the project first hand.

For a quick overview of how the elearning was setup and designed in Storyline 360, watch the following walkthrough. These videos showcase two of the available learning branches in this training that allow participants to customize their learning experience. These recordings offer an overview of the design and implementation of how these real-world scenarios were set up and designed in Articulate Storyline 360. The showcase the scenes and timelines, as well as the utilization of states, triggers, variables, and branching throughout the project.